Terms & Conditions

Welcome to Moon Textile Pvt Ltd, a premium women’s clothing brand offering elegant, high-quality apparel directly from our own textile production unit. By accessing or using our website, you agree to comply with these Terms & Conditions, along with our Privacy Policy and any other policies posted on this site.

These Terms apply to all users of the site, including browsers, buyers, and contributors of content.

2. Company Overview

Moon Textile is a vertically integrated fashion brand. We manufacture and retail our own women’s clothing line, offering stitched and unstitched garments, formal, casual, and seasonal wear, directly to our customers.

3. Use of Website

  • You agree not to misuse or interfere with its operations.
  • You agree to provide accurate personal and payment information.
  • You confirm that you are at least 18 years old, or using the site under the supervision of a parent or guardian.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

4. Product Accuracy & Availability

  • Actual colors may slightly vary due to lighting or screen settings.
  • All products are subject to availability.
  • We reserve the right to change or discontinue any item at any time without prior notice.

5. Pricing & Payments

  • All prices are listed in PKR and inclusive of applicable taxes unless otherwise stated.
  • Prices may change without prior notice.
  • We use secure third-party payment gateways. We do not store your card information.

We reserve the right to refuse or cancel any order with incorrect pricing or technical error.

6. Shipping & Delivery

  • We deliver across Pakistan through trusted courier partners.
  • Standard delivery time is 3–7 business days.
  • Shipping charges (if any) will be displayed at checkout.
  • International delivery may be subject to additional customs duties or delays.

7. Return & Exchange Policy

  • The item is damaged, defective, or incorrect at the time of delivery.
  • You report the issue within 48 hours of receiving the parcel.
  • The item is unused, unwashed, and has all tags attached.

Note: Colors may slightly vary and are not considered a valid reason for return.
We do not offer cash refunds; returns are processed as store credit or exchange.

8. Intellectual Property

All content on this website — including logos, product images, graphics, text, and layout — is the exclusive property of Moon Textile Pvt Ltd.
You may not copy, reproduce, or use any content without written permission.

9. Limitation of Liability

Moon Textile Pvt Ltd is not liable for any indirect or consequential loss resulting from your use of this website or our products.
We are not responsible for delays, delivery issues, or damages caused by third-party couriers or force majeure events.

10. Privacy Policy

Your personal information (name, address, contact, etc.) is collected solely to process your orders and improve customer experience.
We do not sell or share your data with unaffiliated third parties.
For details, refer to our Privacy Policy page.

11. Changes to Terms

Moon Textile reserves the right to update or modify these Terms at any time.
The updated version will be posted on this page with an effective date. Continued use of the site means acceptance of the new terms.

12. Contact Us

If you have any questions regarding these Terms or our policies, please contact us:
Moon Textile Pvt Ltd